I’m on the road this week assisting a customer getting started with VMware. We’ll be starting with VI3 Foundation Accelerator kit, local storage and Vizioncore vRanger for backup. Nothing terribly complex, but it will be a big change for the business I’m working with. They are obviously starting in level 1 of the Virtual Maturity Model (VMM):
Level 1 - Initial Level - The IT service delivery process is characterized as ad hoc, and occasionally even chaotic. Few processes are defined, and success depends on individual effort and staff resource utilization.
Well, you have to start somewhere. So tomorrow, i will be guiding the customer through the install and configuration of a basic VMware infrastructure. I will be educating more than administering tomorrow, but the number one goal will be to have a solid first foundation and level 1 of virtualization maturity achieved. As time allows we will proceed with a few efforts to move directly to the next level of maturity
Level 2 - Repeatable - The IT service delivery process is characterized as ad hoc, and occasionally even chaotic. Few processes are defined, and success depends on individual effort and staff resource utilization.
Basic service management processes are established. The necessary discipline is in place to repeat earlier successes on similar services with similar service levels.
If I can get to parts of Level 2 within the first day I will have considered our first day relatively successful. It will have meant that I have imparted enough knowledge to the customer that they can achieve virtualization management tasks on their own (although with much chaos and without too many defined processes). I will hopefully be to the point that we have repeatable deployment of Virtual Machines with server templates, centrally managed ESX hosts and that VMware Update Manager has began its downloads for future application. Level 2 VMM would be great, but I think we’ll most be happy with a good solid base of knowledge and a better jointly developed plan for moving forward the remainder of the week.
I’m mapping VMM levels to the different phases of my project, but there is still a lot of risk that the VMM could be easily lost as I leave the picture in the week, and customer gets too busy to continue education and further development of VMware admin skills. Risk is also generated if customer admin/support structure isn’t adequately trained ensure mature management of the environment. So how can we protect this knowledge and make knowledge is retained and leverage? Documentation.
Throughout day 1, I will be working diligently to update documentation and/or create new virtualization specific documents that is helpful making sure processes remain repeatable and to help provide the framework from which we can strive for the higher levels of VMM 3-5. This way both I and customer can prepare for “bus factor” and help those that follow us to hit ground running just in case. Also, have this all documetneted.
Getting too sleepy to finish thoughts, but will clean this up tomorrow and take us on trip to understanding VMM level 3, 4, and 5. Will try to focus on my real-world techniques for moving customers up through the VMM1 levels. See you soon!
November 18th, 2008 | Tags: vmm | Category: Virtualization | Leave a comment